We have been clients of Van Helden Agencies since June 2000. During that time, we have experienced superior client service with our annual renewals and advice on coverage levels and recommended deductible amounts.
No instance was more evident than in June 2013 when the devastating flood occurred in our neighbourhood. Before we had been granted access to our house, Van Helden Agencies had established a file to process our potential claim.
Their professional management of our claim resulted in it being resolved in a timely manner and for a larger amount than we originally forecasted. We would highly endorse Van Helden Agencies for one’s insurance needs.
We have dealt with the Van Heldens for three generations. Every time we've had a personal visit, or telephone conversation, we have felt as if we were dealing with close, honest friends. Our daughter once left Van Helden Agencies, only to come back for the superior service.
When our house flooded in 2013, my first call was to Douglas Van Helden. He had already opened a file for us with our insurance company, came by our house for a visit and walked us through the process that would evolve over the next 12 to 18 months.
His empathy and understanding alleviated our greatest concerns, particularly because he had ensured we were well covered, he stood by us through the process and ensured we were well looked after from start to finish. I could not recommend Douglas more highly as both our insurance broker and our friend.